Handmade Soap
What
makes your handmade soaps so good?
How are your soaps packaged?
How long does it take to make handmade soap?
Skin Care
How
is Golden Calendula and Tea Tree Oil used?
How
does your Original Lotion compare with name brand lotions?
What's
the difference between your Original Lotion and your Extreme
Cream®?
Is
your Extreme Cream® scented?
Body Oils
How
do you use the body oils?
Are
your Body Oils like Baby Oil?
How
do I open the bottles of oil?
Can
you mix the body oils with the Lotion?
Ordering & Shipping
How
long does it take to receive your products in the mail?
How
do you treat personal information when I place an order on line?
Do
you take international orders?
How
do I know I'm using a secure server with your on-line checkout?
Why
do I get an error message when I order Skin Care Combo Two or
Three?
Why
is parcel post more expensive than priority mail and which is
faster?
Why
don't you offer UPS as a shipping option?
Miscellaneous
Why
do you add vitamin E to your products?
Do
you mail out free samples?
Is there any Emu oil in any of your products?
Are your products tested on animals?
"How do you use the body
oils?"
There are a number of ways. You can add my Body
Oils to a bath. You can put them on right after a shower
to lock in moisture. They're also great for a massage. Because there
is NO mineral oil, you won't be all greasy. Back
"Are your Body Oils like
Baby Oil?"
Not at all! Baby oil is mineral oil, which is NOT good
for your skin. My Body Oils
are a precise blend of sesame oil, sweet apricot kernel oil and sweet
almond oil. My Body Oils won't leave you greasy like baby oil. Instead,
you'll have a nice healthy glow. Back
"How do I open the bottles
of oil?"
Simply take a sharp object, such as a knife point, and break the latex
seal. The cork can then be easily removed. By the way, I treat the
cork so that it will not react with the oil. Back
"Can you mix the body
oils with the Lotion?"
The short answer to this is "No". If you were to mix the two, it would
change the consistency of the lotion. My Original Lotion is virtually
unscented. However, it is possible to add certain essential oils to
add a scent. Contact me: Special
Requests with what you would like, and maybe I can help. Back
"How is Golden Calendula
and Tea Tree Oil used?"
Calendulas were first used by the ancient Egyptians. Through the centuries
it has remained one of the most popular herbs for the skin to promote
healing and cell regeneration. Tea Tree oil is an anti-septic, antibacterial,
anti-fungal, antiviral and even anti-inflammatory. This oil is excellent
for sun damaged or aging skin, treating scars and minor burns. As
I'm not a doctor, I can't make you any promises. I can tell you I
do have a lot of repeat customers for my Golden
Calendula and Tea Tree Oil Back
"How does your Original
Lotion compare with name brand lotions?"
My Original
Lotion is highly concentrated. Just a few drops is enough to cover
your hands! I don't add any alcohol as most name brand lotions do.
Alcohol dries out your skin and nails. This means you need to use
more lotion, which starts a vicious cycle. So, not only is my Original
Lotion concentrated, it also allows you to use it less often. This
helps your skin and saves you money. Back
"What's the difference
between your Original Lotion and your Extreme Cream®?"
Instead of purified water that I use in my Original
Lotion, I use lots of aloe vera for my Extreme
Cream. Thus, Extreme Cream is much thicker. I recommend Extreme
Cream to target problem areas. Use it once in the morning and once
at bedtime. In just a few days you'll notice a big improvement! Original
Lotion is great for use throughout the day. Especially, for those
of you whose hands are drying out from the weather or your work. Both
are concentrated, so a little goes a long way! Back
"Is your Extreme Cream®
scented?"
Not really. It has just a hint of China Rain as does my Original Lotion.
This just gives it a clean, fresh smell that won't interfere with
any other scent you might be wearing. However, along with the originals
I have added Absolutely
Unscented Lotion and Absolutely
Unscented Extreme Cream®. Remember, I also take
special
requests and can probably customize a scent just for you. Back
"What
makes your handmade soaps so good?"
I don't use any animal fats in my soaps. Only high-quality oils are
used. Because of the high melting point of the oils I use, the bar
lasts much longer than most other handmade soaps. I make them with
a variety of scents. In my handmade
soaps there are no harsh detergents as you usually find in mass
produced soaps. This way you have a long-lasting, high quality bar
of soap. Not only do they smell great, but they also lather up nicely
and moisturize your skin! Oh, and by the way, I hand bevel each bar
to give it a comfortable feel from the first time you use it. Back
"Why do you add vitamin
E to your products?"
Vitamin E is good for your skin. Plus, it acts as a natural preservative
in my products. Back
"Are your products
tested on animals?"
Only my husband. Seriously, no animals are used for testing or as
ingredients. Back
"How long does it take
to receive your products in the mail?"
I use U.S. priority mail which takes 2 to 3 days for delivery. I try
to ship your order the day I receive it. For orders
$100 or more! , shipping is free. Back
"How do you treat personal
information when I place an order on line?"
In a word, private. I don't
not store/save credit card information. All I do with the information
is process your order. No information is sold, traded nor given away.
I also do not send out "spam" e-mail. If you get an email from my
site with sale and/or event information, it is because you opted into
receiving emails after placing an order or joined my preferred customers
list. Not to worry, if you don't want any future emails, just unsubscribe
using the link provided near the bottom of the email. Occasionally,
I will send out a notice to advise people of local craft shows where
I will have a booth. This saves my local customers shipping charges.
Of course, you can always check my Events
page. You can read what some of my customers say on the Comments
Page. I only use initials and a city for reference. Back
"Do you take international
orders?"
I will take orders from outside the United States, but they must be
shipped within the United States. The reason that I will not ship
outside of the U.S. is it is very expensive, slow and unreliable. Back
"How do I know I'm using
a secure server with your on-line checkout?"
Modern browsers support secured servers using encryption. On most
browsers, going to this site you should see some version of the padlock
on your browser.
When you go to my check-out, you will adjust your order, if necessary.
Next, you will need to add the shipping and your state. If you're
in California, there will be a sales tax added. You will be prompted
to fill out your billing and shipping address. When you continue to
the part of the order form that actually requests credit card information,
you will see "https" at the beginning of the URL in the
browser's address window. This indicates you are using a secured,
encrypted connection. Also, depending on your browser settings, you
may get a message from your browser that you are entering a secured
connection. If you feel more comfortable, please use my toll-free
number {(877) 887-4495}. Using my online shopping cart is fast, easy,
secure and convenient. Back
"Why do I get an error
message when I order either Skin Care Combo Two or Three? "
The most likely reason is that you have neglected to choose a scent
for your oil. If that happens, delete the item in the cart by changing
the quantity to zero and click on the recalculate button at the bottom
of the page. Then just go back and return to Skin
Care Combo's and try again. You will then have the option of checking
out or continue shopping. Oh, and don't forget your Free
Soap! Back
"Do you mail out free
samples?"
Generally, only with orders. I realize you would like to sample something
before you buy it, but I must keep costs down so I can keep
my prices to you low. Most of my business comes from word-of-mouth
and repeat customers. Many have tried my products at craft
shows and other events. Don't forget about my money
back guarantee! Back
"Is
there Emu oil in any of your products?"
No! An Emu is a bird from Australia. It was first used by the Aborigines.
Emu oil is made by rendering the body fat from the poor bird's back.
Personally, I don't want to rub dead poultry grease on my skin. Also,
there are no animal ingredients in any of my products. Back
"Why is parcel post
more expensive than priority mail and which is faster?"
It depends where your order is going. The further from me (Encinitas,
CA 92024), the more it will cost and the longer it will take. The
USPS estimates 2 days for priority mail to reach its destination.
They estimate 8 days for parcel post. The reason parcel post rates
are sometimes more is that their actual rates are very close, but
the USPS supplies boxes for priority mail at no charge. I must find
a box for parcel post orders, and I pass on a nominal $1 fee to parcel
post orders to cover that cost. So, you can see that priority mail
is your best value, if time is important. Back
"Why don't you
offer UPS as a shipping option?"
In a word, cost. In two words, add convenience. Not just for
me, but the shopper as well. UPS costs much more than USPS priority
mail for the same delivery time for most orders. Not only does UPS
cost more for most small orders, but they don't supply the boxes for
free as does the US Postal Service. Lastly, UPS won't deliver to all
locations in the US and the USPS will. If the order is large, shipping
for the retail customer is free, and I will use the best option, which
may be UPS. Back
"How are your
soaps packaged?"
When a bar of handmade soap is ready, I place each one in
a small shrink-wrap bag. The open end is sealed and clipped. Then
I use a heat gun, which is like a super-hot and focused hairdryer,
and heat the shrink-wrap until it's snug around the bar of soap. Finally,
I tape the label to the outside of the package. Back
"How long does
it take to make handmade soap?"
The entire process takes about three weeks. We're not talking
about melt-and-pour glycerin soap, here. This is high quality, cold-process
handmade soap. For a more detailed explanation, please visit my article
on "Making Handmade
Soap." I have heard people comment, "I could make that myself."
Well, if you're just making soap for yourself, you'll find that it's
just not worth it. If you have the time and patience, go for it. Back
You can E-mail your questions to:
Kristen, The Lotion Lady®
